Friday, 22 October 2010

Direct-Industrial save Sting Concert

As one of the UK’s leading venues for live music, The Sage Gateshead is accustomed to playing host to some of the biggest names in world music and they don’t get much bigger than Sting. The Tyneside born musician was back in his home town to perform the last show in his sell out Symphonicity European tour. The Symphonicity tour sees Sting performing his most celebrated songs with the Royal Philharmonic Concert Orchestra.

With so many musicians and so much equipment involved in the Symphonicity tour even the smallest problems can become magnified. All was going well until a potential disaster occurred only 24 hours before the show - the goods lift broke down. Without a working goods lift, Sting and his orchestral backing band would be unable to transport their musical equipment on to the stage. The prospect of disappointing thousands of Sting fans was too much to take.

Before you could say De Do Do Do De Da Da Da, the facilities manager contacted lift service provider Orona to arrange an engineer visit. Upon arriving at the site the Orona engineer quickly traced the problem back to a ThyssenKrupp MFL2040 drive. Due to the weekend and close proximity of the show, sourcing a replacement was not a viable option. The Orona engineer therefore took decisive action and contacted drive repair specialist to arrange an urgent repair. The drive was sent on a same day delivery from the North East to Direct-Industrial’s automation repair facility in Blackburn, Lancashire.

Listening to the greatest hits of Sting and the Police, Direct-Industrial engineers (see photo) worked through the night to repair and service the faulty drive. After visually inspecting the drive, the engineers removed each card and powered them individually. This enabled them to narrow down the problem to the power board. It was discovered that a fault on the firing stage was pulling down the supply rails, thereby causing the drive to malfunction.

Utilizing the latest techniques in analogue signature analysis, the problem was reduced to a single firing stage, after which the use of a dedicated short locating tool directed the engineer to the root cause – a short circuit capacitor. Once the fault had been cured, Direct Industrial engineers performed a full preventive maintenance service on the drive replacing serviceable parts such as capacitors, fans and relays. A large proportion of drive problems result from component failure through old age - for example capacitors can leak corrosive acid on the internal PCBs. A full service from replaces these parts and reduces the chance of drive failure and expensive downtime.

By early Saturday morning the drive was on load test after being been completely serviced and repaired and was ready to be returned to the North East complete with a 12 month warranty. The repaired AC drive was then returned to the North East on a same day service and fitted by the Orona engineer just hours before the show. Needless to say The Sage Gateshead was walking on the moon with delight at the professional and rapid response from Orona and

Wednesday, 20 October 2010

Direct Industrial Extend Free Collection & Delivery Promotion

Internet Automation Distributor, is now offering free collection and delivery to UK customers on automation spares and repairs until the 1st of January 2011. European customers do not need to feel left out as Direct-Industrial are also offering free delivery on all orders over £100 GBP to mainland Europe.

With access to over 30,000 lines of obsolete automation stock, including a large inventory of Siemens Simatic S5, and over 30 years repair experience Direct-Industrial is committed to providing an affordable and responsive automation repair service as well as substantial savings on new & refurbished automation spare parts. Customers can also take peace of mind that all parts repaired or sold by come with a full 12 month warranty.

Commenting on the promotion, David Lenehan, Sales and  Marketing Manager said: “Our aim is always to make life simpler for our customers and our free collection service fits into this core philosophy. Customers can have their repairs picked up for free, evaluated for free and quoted for free within 48 hours. What’s more, we will return the item free of charge  if the customer decides not to proceed with the repair. Who says you don’t get anything for free these days?”

To take advantage of this unique promotion, please visit or call +44 (0)1254 673747.